All cancellations must be placed by 12:00PM, 2 days before the delivery/pick up date. i.e. If delivery/pick up date is Friday, August 8th, order change/cancellation must be received by The 3rd Floor New York no later than Wednesday, August 6th by 12:00PM. Please send an email to at firstname.lastname@example.org to change/cancel your order. In the subject title, indicate “Change/Cancel Order”, and in the email, include your full name, address, telephone number, and orders that you wish to change/cancel. If for any reason, you do not show up at the pickup location, The 3rd Floor New York will not hold on to your groceries and there will be no refund.